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Terms of Service

Last Updated: May 2026

1. Acceptance of Terms

Welcome to CRICAI – AI Cricket Coach ("CRICAI", "we", "us", or "our"), operated by CRICAI Limited.

By accessing, downloading, registering for, or using our website, mobile application, or related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms").

If you do not agree with these Terms, you must not use our Services.

2. Eligibility

You must be at least 13 years old to use CRICAI.

If you are under 18, you must have permission from a parent or legal guardian to use the Services.

By using CRICAI, you confirm that you meet these eligibility requirements.

3. Account Registration

Certain features require you to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Promptly update account information when necessary
  • Accept responsibility for all activities under your account

You must notify us immediately if you suspect unauthorised access to your account.

4. Use of Services

You agree to use CRICAI only for lawful purposes. You must not:

  • Violate any applicable laws or regulations
  • Upload illegal, offensive, harmful, or infringing content
  • Attempt to gain unauthorised access to our systems
  • Distribute malware, viruses, or harmful code
  • Interfere with service functionality or security
  • Reverse engineer or copy CRICAI technology without permission
  • Use automated systems to access the Services without authorisation

5. AI Coaching Services

CRICAI provides AI-powered cricket coaching, training guidance, performance analysis, and educational content.

The coaching insights, recommendations, and analysis generated by CRICAI:

  • Are intended for informational and training purposes only
  • Should not be considered professional sports, medical, legal, or financial advice
  • May not always be accurate, complete, or suitable for every user

Users remain responsible for their own training decisions and physical activities.

6. Video Uploads and User Content

Users may upload videos, images, comments, and other content. You retain ownership of your uploaded content.

By uploading content, you grant CRICAI a non-exclusive, worldwide, royalty-free licence to:

  • Process content for AI analysis
  • Display content within the Services
  • Store content to provide requested functionality
  • Improve and maintain the Services

You confirm that:

  • You own the content or have permission to upload it
  • The content does not violate any law or third-party rights
  • The content does not contain harmful or malicious material

7. Subscriptions and Payments

Certain features may require a paid subscription. By purchasing a subscription, you agree that:

  • Fees will be charged using your selected payment method
  • Subscription plans may automatically renew unless cancelled
  • Prices may change with reasonable notice
  • Failure to make payment may result in suspension of premium features

All payments are processed securely through authorised payment providers.

8. Refund Policy

Unless required by applicable law:

  • Subscription fees are generally non-refundable
  • Partial subscription periods are not refunded
  • Refund requests may be reviewed on a case-by-case basis

Nothing in these Terms affects your statutory consumer rights.

9. Intellectual Property

All rights, title, and interest in CRICAI, including software, AI systems, branding, logos, graphics, design elements, and documentation, remain the property of CRICAI Limited or its licensors.

You may not copy, distribute, modify, or create derivative works without prior written permission.

10. Privacy

Your use of CRICAI is also governed by our Privacy Policy. By using the Services, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

11. Service Availability

We strive to provide reliable services but do not guarantee continuous availability, error-free operation, uninterrupted access, or compatibility with all devices. We may modify, suspend, or discontinue features at any time.

12. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, CRICAI disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, CRICAI Limited shall not be liable for indirect damages, consequential damages, loss of profits, loss of data, business interruption, or personal training outcomes arising from use of the Services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Suspension and Termination

We may suspend or terminate access to the Services if these Terms are violated, fraudulent activity is suspected, user conduct harms other users or CRICAI, or if required by law. Upon termination, access to certain features may be removed immediately.

15. Account Deletion

You may request deletion of your account by contacting: info@cric-ai.com

We will process eligible deletion requests in accordance with our Privacy Policy.

16. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms periodically. Updated versions will be published on our website and within the application where appropriate. Continued use of the Services after updates constitutes acceptance of the revised Terms.

18. Contact Us

CRICAI Limited

Email: info@cric-ai.com

Website: https://www.cric-ai.co.uk

For questions regarding these Terms, please contact us using the details above.