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Privacy Policy

Effective Date: June 2026

CRICAI Limited ("CRICAI", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share information when you use the CRICAI mobile application, website, and related services.

By using CRICAI, you agree to the practices described in this Privacy Policy.

1. About Us

CRICAI is operated by:

CRICAI Limited

United Kingdom

Email: cricailimited@gmail.com

For privacy-related questions, please contact us using the details above.

2. Information We Collect

We may collect the following categories of information:

Account Information

  • Name
  • Email address
  • User ID
  • Profile information
  • Subscription information

User Content

  • Videos uploaded for analysis
  • Photos uploaded by users
  • Cricket coaching questions
  • Chat conversations with CRICAI Coach
  • User preferences and settings

Performance and Usage Information

  • App activity
  • Feature usage
  • Device type
  • Operating system version
  • Diagnostic information
  • Crash reports
  • Error logs

Authentication Information

  • Login credentials managed through our authentication provider
  • Session information

3. How We Use Your Information

We use information to:

  • Create and manage user accounts
  • Provide AI-powered cricket coaching
  • Analyze cricket videos
  • Deliver personalized coaching recommendations
  • Generate voice coaching responses
  • Improve app functionality
  • Provide customer support
  • Detect fraud, abuse, and security incidents
  • Comply with legal obligations

4. Artificial Intelligence Services

CRICAI uses artificial intelligence technologies to provide coaching and analysis features.

AI Providers

CRICAI may use:

  • OpenAI
  • Google Gemini

Information Shared with AI Providers

Depending on the feature used, the following information may be processed:

CRICAI Coach

  • User questions
  • Coaching conversation history
  • First name
  • Skill level
  • Playing style
  • Focus areas
  • Previous coaching interactions

Video Analysis

  • Uploaded cricket videos
  • Video URLs
  • Analysis requests

Voice Coaching

  • AI-generated coaching responses used for voice generation

Cricket Knowledge and Statistics

  • User cricket-related questions
  • Statistics and records requests

Information Not Shared With AI Providers

CRICAI does not intentionally transmit:

  • Passwords
  • Payment card information
  • Banking information
  • Government-issued identification documents

User Consent

Before using AI-powered features such as CRICAI Coach, Video Analysis, and Voice Coaching, users are presented with a consent notice explaining:

  • What information may be processed
  • Which providers may receive the information
  • The purpose of processing

Users may decline AI processing, in which case those AI-powered features will not be available.

5. Video Uploads and Analysis

When you upload a cricket video:

  • The video may be stored securely for processing and analysis.
  • The video may be transmitted to approved AI service providers for performance analysis.
  • Analysis results may be saved to your account.
  • Videos may be deleted in accordance with our retention policies or upon account deletion requests.

6. Data Sharing

We do not sell your personal information.

We may share information with:

Service Providers

  • Hosting providers
  • Cloud infrastructure providers
  • Analytics providers
  • AI service providers
  • Authentication providers

Legal Requirements

We may disclose information if required by law, court order, or governmental authority.

Business Transfers

If CRICAI is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

7. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, and destruction.

While we strive to protect your information, no internet transmission or storage system can be guaranteed 100% secure.

8. Data Retention

We retain information only as long as necessary to:

  • Provide services
  • Maintain user accounts
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the type of information involved.

9. Children's Privacy

CRICAI is not intended for children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

10. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

Where required, appropriate safeguards will be implemented to protect personal information during international transfers.

11. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise these rights, contact: cricailimited@gmail.com

12. Account and Data Deletion

Users may request deletion of their account and associated personal data through:

https://cric-ai.co.uk/account-deletion

Upon verification, we will process deletion requests in accordance with applicable legal requirements.

13. Third-Party Services

CRICAI may contain links to third-party websites and services.

We are not responsible for the privacy practices of third-party services. Users should review the privacy policies of those services independently.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted within the application and on our website. Continued use of CRICAI after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

CRICAI Limited

Email: cricailimited@gmail.com

Website: https://cric-ai.co.uk